Presidia Terms of Service

Last Updated: February 25, 2026

Please read these Terms of Service (“Terms”) carefully before using Presidia (the “Service”), operated by Anonymity Labs, Inc. (“Company,” “we,” “us,” or “our”). By clicking “Accept,” completing the onboarding process, or otherwise accessing or using the Service, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms apply to all users of the Service, including individual financial advisors and firms of any size.

1. The Service

1.1 Subject to these Terms, Company will use commercially reasonable efforts to provide Customer access to Presidia, an AI-powered assistant designed to help financial advisors manage client workflows, meeting preparation, follow-up, and related practice management tasks.

1.2 Company will provide reasonable technical support in accordance with the Support Terms described in Section 14 of these Terms.

1.3 The Service may be updated, modified, or enhanced over time. Company will use reasonable efforts to notify Customers of material changes that affect existing functionality.

2. Eligibility and Account Registration

2.1 The Service is intended for use by licensed financial advisors and registered investment advisory firms. By using the Service, you represent that you are authorized to conduct financial advisory services in your applicable jurisdiction and that your use of the Service complies with all applicable laws and regulations governing your practice.

2.2 During registration, you will create an account with administrative credentials. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

2.3 Company reserves the right to refuse registration or suspend accounts that violate these Terms or Company’s published policies.

3. Trial Period and Billing

3.1 New Customers may be offered a trial period as specified during onboarding (“Trial Period”). During the Trial Period, access to the Service is provided at no charge.

3.2 At the end of the Trial Period, continued access to the Service requires payment of the applicable fees as communicated to you during onboarding (“Fees”). Payment is processed through Stripe or another third-party payment processor designated by Company.

3.3 If payment is not set up and completed prior to or at the conclusion of the Trial Period, Company reserves the right to suspend access to the Service until valid payment is established. Suspension of access does not terminate this Agreement or affect any accrued obligations.

3.4 Company reserves the right to change the Fees at the end of the then-current subscription term upon thirty (30) days’ prior written notice to Customer.

3.5 If you believe you have been billed incorrectly, you must contact Company within sixty (60) days of the first billing statement in which the error appeared to receive an adjustment or credit.

3.6 Payment obligations are non-cancelable and fees paid are non-refundable, except as expressly stated in these Terms or required by applicable law.

4. Restrictions on Use

4.1 You agree not to, directly or indirectly: (a) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Service; (b) modify, translate, or create derivative works based on the Service; (c) use the Service for timesharing or service bureau purposes or for the benefit of any third party; (d) remove any proprietary notices or labels; or (e) use the Service in any manner that violates applicable law or regulation.

4.2 You may not remove or export from the United States or allow the export or re-export of the Service or anything related thereto in violation of any restrictions, laws, or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority.

4.3 You represent and warrant that you will use the Service only in compliance with Company’s published policies then in effect and all applicable laws and regulations. You agree to indemnify and hold harmless Company against any damages, losses, liabilities, and expenses arising from any claim resulting from your violation of the foregoing.

4.4 You are responsible for obtaining and maintaining any equipment, software, and connectivity needed to access the Service. You are responsible for the security of your account, credentials, and devices used to access the Service.

5. Important Disclaimer — AI-Generated Content

5.1 The Service uses artificial intelligence to assist financial advisors with practice management tasks, including but not limited to meeting preparation, client summaries, follow-up drafting, and workflow automation.

5.2 ALL OUTPUTS, SUGGESTIONS, SUMMARIES, AND CONTENT GENERATED BY THE SERVICE ARE PROVIDED FOR INFORMATIONAL AND PRODUCTIVITY PURPOSES ONLY. NOTHING IN THE SERVICE CONSTITUTES FINANCIAL, INVESTMENT, TAX, LEGAL, OR REGULATORY ADVICE. THE SERVICE IS NOT A SUBSTITUTE FOR THE PROFESSIONAL JUDGMENT OF A LICENSED FINANCIAL ADVISOR.

5.3 You, as the licensed financial professional, are solely responsible for reviewing, verifying, and approving any AI-generated content before use with clients or in any client-facing communications. Company assumes no liability for decisions made in reliance on Service outputs without such independent review.

5.4 The Service is designed for use by financial advisors, not by their end clients. You agree not to provide your end clients with direct access to the Service or present Service outputs as independent third-party advice.

6. Confidentiality and Intellectual Property

6.1 Each party acknowledges that it may receive confidential or proprietary information (“Proprietary Information”) belonging to the other party. Each party agrees to take reasonable precautions to protect such information and not to use or disclose it except as necessary to perform under these Terms. This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party; (c) is rightfully disclosed by a third party without restriction; (d) is independently developed without use of the other party’s information; or (e) is required to be disclosed by law.

6.2 You retain all ownership rights in and to your data and content that you provide to the Service (“Customer Data”). Company retains all ownership rights in and to the Service, including all improvements, enhancements, and intellectual property therein.

6.3 Company may collect and analyze usage patterns, feature interactions, and engagement metrics related to how you use the Service (“Usage Data”). For clarity, Usage Data does not include the personal information of your underlying clients (i.e., the end clients of your financial advisory practice). Company may use Usage Data to improve the Service and may share it with third-party service providers as described in the Privacy Policy at getpresidia.com/privacy. Some analytics providers, such as PostHog, may receive identified usage data including user IDs and contact information.

7. Data Privacy

7.1 For purposes of these Terms, Company will be considered a “processor” or “service provider” with respect to any information you provide to Company, and an independent “controller” or “business” with respect to information Company receives directly from end users of your products and services. Each party will comply with their respective obligations under applicable privacy laws.

7.2 All use of the Service is subject to Company’s Privacy Policy, available at getpresidia.com/privacy. By using the Service, you consent to the data practices described in the Privacy Policy.

8. Warranties and Disclaimer

8.1 Company will use reasonable efforts consistent with prevailing industry standards to maintain the Service in a manner that minimizes errors and interruptions. Company will use reasonable efforts to provide advance written notice of scheduled maintenance.

8.2 EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS.” COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR RESULTS WILL BE OBTAINED FROM USE OF THE SERVICE.

9. Indemnification

9.1 Company will defend, indemnify, and hold harmless Customer from and against third-party claims arising from: (i) any infringement of intellectual property rights by the Service; (ii) any breach of Company’s obligations under these Terms; (iii) Company’s failure to comply with applicable data protection laws; or (iv) Company’s gross negligence, fraud, or willful misconduct.

9.2 You will defend, indemnify, and hold harmless Company from and against third-party claims arising from: (i) your misuse of the Service in violation of these Terms; (ii) your breach of any obligation under these Terms; or (iii) your gross negligence, fraud, or willful misconduct.

9.3 The indemnified party shall promptly notify the indemnifying party of any claim and provide reasonable cooperation. The indemnifying party shall have sole control over defense and settlement, provided no settlement imposing obligations on the indemnified party shall be made without their prior written consent.

10. Limitation of Liability

10.1 IN NO EVENT WILL EITHER PARTY BE LIABLE FOR (A) LOSS OF PROFITS, REVENUE, OR DATA, OR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR (B) ANY AGGREGATE LIABILITY EXCEEDING THE GREATER OF (I) THE FEES PAID TO COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM AND (II) ONE THOUSAND DOLLARS ($1,000.00), EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 THE FOREGOING LIMITATIONS DO NOT APPLY TO: (i) EITHER PARTY’S INDEMNIFICATION OBLIGATIONS; (ii) BREACHES OF CONFIDENTIALITY OBLIGATIONS; (iii) GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT; (iv) LIABILITY ARISING FROM VIOLATIONS OF APPLICABLE DATA PRIVACY OR SECURITY LAWS; OR (v) BREACHES OF ANY EXPRESS WARRANTIES.

10.3 WITH RESPECT TO DAMAGES ARISING FROM VIOLATIONS OF APPLICABLE DATA PRIVACY OR SECURITY LAWS, THE AGGREGATE LIABILITY OF EITHER PARTY UNDER THESE TERMS SHALL NOT EXCEED TWO HUNDRED FIFTY THOUSAND DOLLARS ($250,000).

11. Term and Termination

11.1 These Terms commence upon your acceptance and continue for the subscription term specified during onboarding. Unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term, the subscription will automatically renew for successive periods of the same duration.

11.2 Either party may terminate these Terms upon thirty (30) days’ written notice. Company may terminate or suspend access immediately and without notice in the case of nonpayment or material breach of these Terms.

11.3 Upon termination, you will pay all Fees owed through the last day of Service. For thirty (30) days following termination, Company will make your Customer Data available for electronic retrieval. After that period, Company may delete stored Customer Data.

11.4 Sections 5, 6, 7, 8, 9, 10, 13, and 14 will survive termination of these Terms.

12. Modifications to These Terms

12.1 Company reserves the right to modify these Terms at any time. Company will provide at least thirty (30) days’ prior written notice of material changes, which will be delivered by email to the address associated with your account and by posting a notice on the Service.

12.2 Your continued use of the Service after the effective date of any modification constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service and notify Company in writing.

13. General

13.1 These Terms, together with any applicable subscription documentation, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements and understandings.

13.2 You may not assign or transfer your rights under these Terms without Company’s prior written consent. Company may assign its rights and obligations to a successor to substantially all of its relevant assets or business.

13.3 If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.

13.4 No agency, partnership, joint venture, or employment relationship is created by these Terms. You do not have authority to bind Company in any manner.

13.5 The prevailing party in any action to enforce these Terms shall be entitled to recover reasonable attorneys’ fees and costs.

13.6 These Terms shall be governed by the laws of the State of California, without regard to its conflict of laws provisions. Any dispute arising hereunder shall be subject to the exclusive jurisdiction of the courts located in San Francisco, California.

13.7 Company grants Customer a non-exclusive, royalty-free license to use Company’s name and logo solely to identify Customer as a user of the Service, subject to Company’s brand guidelines. Customer grants Company a non-exclusive, royalty-free license to use Customer’s name, logo, and trademarks in Company’s marketing materials, website, and customer lists for the purpose of identifying Customer as a user of the Service.

14. Support and Service Levels

14.1 Company will provide technical support via dedicated Slack channel and email at support@anon.com on weekdays from 10:00 AM to 6:00 PM Pacific Time, excluding federal holidays.

14.2 The Service will be available 95% of the time, measured monthly, excluding scheduled maintenance, holidays, weekends, and downtime caused by third-party providers or circumstances beyond Company’s reasonable control.

14.3 For each period of downtime exceeding one (1) hour, Company will credit Customer 5% of monthly Service fees per hour of downtime, up to a maximum of one week’s fees per calendar month. Credits must be requested within thirty (30) days of the downtime event and may not be redeemed for cash.

15. Contact

If you have any questions about these Terms, please contact us at:

Anonymity Labs, Inc.
2261 Market Street STE 86338
San Francisco, CA 94114
support@anon.com